How to login ubuntu on VPS

I am new in this VPS, I have tried to create VPS by ubunto 18.04 and 16.04 version without using SSH key, then I open the SSH console trying to login, the user name I input as "root", and password same as when I created these VPS, then VPS console showed "connecting" for a long time, and then showed a warning "Maintenance is in progress, Please try again later",  I spent around 2 hours, but still cannot get login successful, Am I doing something wrong?

  • Hi Charlie, there is a temporary bug with our built-in console which we are already addressing. For now, please try to connect to your machine using a 3rd-party console like PuTTy.

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