Our VPS plans are billed on the 1st of each month, and account for 28 days (or 672 Hours) of total possible uptime. Uptime is defined as any VPS that is dep...

Yes. Billing is calculated for any machine that is Deployed, which includes machines that are turned off.  In order to stop charges to a VPS it needs t...

We look into all issues related to potential bugs. That being said, credit card verification is handled by a third-party provider, Authorize.net, which is a...

In order to have an active SkySilk account, a valid Primary Payment method must be on file at all times.  In order to remove a current Primary Payment...

To Deactivate your SkySilk account, first login and navigate to your Account Settings page.  Then scroll down and click DEACTIVATE ACCOUNT at the bottom of...

If you are unsatisfied for any reason after 7 days of creating your SkySilk account, and don't feel we will be able to make it up to you, please let us...

Depending on the payment method used, in some cases we may pre-authorize your credit card for a small amount which will be voided within 24-48 hours, for ve...

Transfer limits are listed per plan and apply to either NetIN or NetOUT, whichever reaches its monthly limit first. Overages are billed at a rate of $0....

Account credit is only applied once your invoice is processed at the end of the month. When creating a new machine, there are pre-authorization checks (...