SkySilk Cloud Platform Billing

How does monthly VPS pricing work?
Our VPS plans are billed on the 1st of each month, and account for 28 days (or 672 Hours) of total possible uptime. Uptime is defined as any VPS that is dep...
Sat, Sep 1, 2018 at 12:21 AM
Am I charged even if my VPS is powered off?
Yes. Billing is calculated for any machine that is Deployed, which includes machines that are turned off.  In order to stop charges to a VPS it needs t...
Sat, Sep 1, 2018 at 12:38 AM
I can't add a credit card, help!
We look into all issues related to potential bugs. That being said, credit card verification is handled by a third-party provider, Authorize.net, which is a...
Wed, Nov 15, 2017 at 8:09 PM
How do I remove credit card payment information?
In order to have an active SkySilk account, a valid Primary Payment method must be on file at all times.  In order to remove a current Primary Payment...
Thu, Aug 30, 2018 at 8:28 PM
How do I Deactivate my account?
To Deactivate your SkySilk account, first login and navigate to your Account Settings page.  Then scroll down and click DEACTIVATE ACCOUNT at the bottom of...
Sat, Sep 1, 2018 at 1:02 AM
Are refunds available?
If you are unsatisfied for any reason after 7 days of creating your SkySilk account, and don't feel we will be able to make it up to you, please let us...
Sat, Sep 1, 2018 at 12:36 AM
Are there any authorization or pre-verification charges for Credit Cards?
Depending on the payment method used, in some cases we may pre-authorize your credit card for a small amount which will be voided within 24-48 hours, for ve...
Fri, Sep 7, 2018 at 6:51 PM
How much do Transfer Overages cost?
Transfer limits are listed per plan and apply to either NetIN or NetOUT, whichever reaches its monthly limit first. Overages are billed at a rate of $0....
Fri, Sep 14, 2018 at 5:14 PM