SkySilk Cloud Platform Billing
Our VPS plans are billed on the 1st of each month, and account for 28 days (or 672 Hours) of total possible uptime. Uptime is defined as any VPS that is dep...
Sat, Sep 1, 2018 at 12:21 AM
Yes. Billing is calculated for any machine that is Deployed, which includes machines that are turned off. In order to stop charges to a VPS it needs t...
Sat, Sep 1, 2018 at 12:38 AM
We look into all issues related to potential bugs. That being said, credit card verification is handled by a third-party provider, Authorize.net, which is a...
Wed, Nov 15, 2017 at 8:09 PM
In order to have an active SkySilk account, a valid Primary Payment method must be on file at all times. In order to remove a current Primary Payment...
Thu, Aug 30, 2018 at 8:28 PM
To Deactivate your SkySilk account, first login and navigate to your Account Settings page. Then scroll down and click DEACTIVATE ACCOUNT at the bottom of...
Sat, Sep 1, 2018 at 1:02 AM
If you are unsatisfied for any reason after 7 days of creating your SkySilk account, and don't feel we will be able to make it up to you, please let us...
Sat, Sep 1, 2018 at 12:36 AM
Depending on the payment method used, in some cases we may pre-authorize your credit card for a small amount which will be voided within 24-48 hours, for ve...
Fri, Sep 7, 2018 at 6:51 PM
Transfer limits are listed per plan and apply to either NetIN or NetOUT, whichever reaches its monthly limit first. Overages are billed at a rate of $0....
Fri, Sep 14, 2018 at 5:14 PM